Shipping policy
Shipping Policy
Order Processing
Orders are processed within 1–3 business days, Monday through Friday, excluding statutory holidays.
During product launches, promotional periods or periods of high order volume, processing may take longer. Processing time is separate from the carrier’s delivery time.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Shipping Carriers
Right Or Wrong uses ShipStation to process and manage shipments.
Depending on the destination, selected shipping service, package size and carrier availability, orders may be shipped with:
Canada Post
UPS
Purolator
FedEx
Canpar Express
DHL Express
GlobalPost
Right Or Wrong reserves the right to select or change the carrier when necessary, provided that a comparable shipping service is used.
Estimated Delivery Times
Canada
Estimated delivery time after processing:
2–10 business days
Delivery times depend on the customer’s location and the shipping service selected. For example, Canada Post Regular Parcel can take approximately 1–10 business days depending on whether the shipment is local, regional or national, while UPS Standard generally delivers within 1–7 business days.
United States
Estimated delivery time after processing:
3–10 business days
Customs processing may occasionally cause additional delays.
International
Estimated delivery time after processing:
7–21 business days
International delivery times vary significantly depending on the destination, carrier, customs processing and selected shipping service. GlobalPost is one of the international services available through ShipStation for shipments from Canada.
All delivery times are estimates and are not guaranteed unless expressly stated by the selected carrier.
Shipping Rates
Shipping rates are calculated and displayed at checkout based on factors such as:
Delivery destination
Package weight and dimensions
Selected shipping service
Available carrier rates
Customers are responsible for reviewing and confirming the shipping cost before completing their purchase.
Tracking Information
Once an order has been shipped, a tracking number will be sent to the email address provided at checkout.
Tracking information may take up to 24–48 hours to update after the shipping confirmation has been issued.
Shipping Delays
Right Or Wrong is not responsible for delivery delays caused by circumstances outside of our control, including:
Carrier disruptions
Severe weather
Customs inspections
Statutory holidays
Labour disruptions
Incorrect or incomplete addresses
High seasonal shipping volume
Carrier delivery standards are based on normal operating conditions and may change during peak periods or unexpected disruptions.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error in your address. We cannot guarantee that an address can be changed after an order has been processed or shipped.
If a package is returned because of an incorrect address, an incomplete address, an unsuccessful delivery attempt or failure to collect the package, the customer may be responsible for the cost of reshipping the order.
Lost, Stolen or Damaged Packages
Right Or Wrong is not responsible for packages that are marked as delivered by the carrier but are reported as missing or stolen.
Customers should first:
Verify the delivery address.
Check around the property and with household members or neighbours.
Contact the carrier using the tracking number.
Contact Right Or Wrong if additional assistance is required.
For packages lost or damaged while in transit, Right Or Wrong may assist the customer with submitting a carrier claim. The outcome of any claim remains subject to the carrier’s investigation and policies.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.
These charges are not included in the product or shipping price unless clearly stated at checkout. The customer is responsible for all applicable customs duties, taxes and import fees.
Right Or Wrong is not responsible for delays caused by customs authorities.
Contact Us
For questions about an order or shipment, please contact us and include:
Your full name
Your order number
The email address used to place the order
Your tracking number, when available
Version plus simple des délais à afficher sur le site :
Processing time: 1–3 business days
Canada: 2–10 business days
United States: 3–10 business days
International: 7–21 business days
Delivery times are estimates and may vary depending on the destination, selected carrier, customs processing and circumstances outside of our control.