Have Questions?
We Have Answers.
Get clear answers to common questions about orders, delivery, and support.
How can I place an Order?
- Select your products from the website https://rorwofficial.com/ and click Add to Bag
- Once you have added all your desired items to your Shopping Bag, follow the instructions:
- Click on the ‘Shopping Bag’ button and proceed to checkout.
- Select the address and click Next
- Select payment method or choose cash on delivery
- Click on ‘Place Order’
- Note your order number
- Happy Shopping
How do I search for an item on the website?
Click on the search icon at the top of the website. Enter the name of the product for the men's category and for women's product you can enter the code of the product you are looking for and press Enter on your keyboard.
How long will my order take to arrive?
Orders will be delivered in 2-3 working days in regular days and during sales, it will be delivered in 4-5 working days.
Can I Cancel My Order?
Yes only if the order is not dispatched yet. You can contact our customer service department to get your order canceled.
Is My Personal Information Confidential?
Your personal information is confidential. We do not rent, sell, barter or trade email addresses. All your information is kept confidential and will not be disclosed to anybody unless ordered by government authorities.
Will I Receive the same product I see in the photo?
Actual product color may vary from the images shown. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image's color.